Privacy Policy for Text Communications

Effective Date: January 1, 2025

CSS Crane Safe Systems (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide through text message communications, including SMS and MMS.

1. Information We Collect

When you communicate with us via text message, we may collect the following types of information:

• Personal Information: Your name, phone number, and any other details you provide in your messages.

• Communication Data: The content of your messages and any responses we provide.

• Technical Information: Metadata such as timestamps, delivery receipts, and carrier information.

2. How We Use Your Information

We use your information for the following purposes:

• To respond to your inquiries and provide customer support.

• To send service-related notifications, such as appointment reminders or updates.

• To communicate promotional offers, if you have opted in to receive them.

• To improve our services and enhance customer experience.

3. Information Sharing

We do not sell or share your information with third parties, except in the following cases:

• Service Providers: We may share your data with third-party vendors who help us manage text communications.

• Legal Compliance: If required by law, we may disclose your information to authorities.

• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction.

4. Your Choices & Opt-Out Rights

• Opt-Out: You may opt out of receiving text messages at any time by replying “END.”

• Data Requests: You can request access to, correction of, or deletion of your personal information by contacting us.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no transmission over mobile networks is completely secure.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately.

7. Contact Us

If you have any questions or concerns about this policy, please contact us using the information provided below.

SMS Communication Terms & Conditions

By opting into our SMS communications, you agree to the following terms and conditions:

  1. Opt-In: To subscribe to SMS messages, reply with "YES" to the designated number.

  2. Message Frequency: You may receive recurring messages regarding updates, promotions, or important information. Message frequency may vary.

  3. Opt-Out: To stop receiving SMS messages, reply with "END" at any time. You will no longer receive messages from us unless you opt in again.

  4. Help & Support: If you need assistance or more information, reply with "HELP" and you will receive instructions or support contact details.

  5. Message & Data Rates: Standard messaging and data rates may apply, depending on your mobile carrier.

  6. Privacy: Your phone number and personal information will be handled in accordance with our privacy policy.

  7. Carrier Disclaimer: Mobile carriers are not responsible for delayed or undelivered messages.

  8. Changes to Terms: These terms and conditions may be updated at any time, and continued use of our SMS services constitutes acceptance of any changes.

By sending "YES", you confirm that you agree to these terms and conditions.

For more details, please refer to our full privacy policy.